Being a loyal CenturyLink customer doesn’t mean you have to keep paying full price forever. Many people think that only new customers get the good deals—but that’s not entirely true. Existing CenturyLink customers can also unlock discounts, credits, or speed upgrades if they know how to ask the right way.
In this detailed guide, you’ll learn:
- Why CenturyLink offers deals to current users
- What types of discounts or perks are available
- How to negotiate a better rate step by step
- What to avoid when requesting a discount
- Real examples and tips that actually work
Let’s break it all down so you can start saving.
Why CenturyLink Offers Deals to Existing Customers
Retaining customers is cheaper than finding new ones
Internet providers spend a lot of money attracting new customers through ads and promotions. It’s usually more affordable for them to keep existing users happy than to replace them. That’s why retention offers exist—to reward loyalty and prevent cancellations.
Competition encourages better pricing
In areas where other internet companies operate, CenturyLink often adjusts prices or offers limited-time discounts to keep customers from switching. If a competitor lowers their rates, it’s common for CenturyLink to respond with matching or retention discounts for current users.
Deals vary by ZIP code and plan type
Many CenturyLink offers are location-based. That means you might become eligible for a new promotion in your area without even realizing it. It’s worth checking occasionally to see if a better plan or speed upgrade has become available in your ZIP code.
Upgrades and bundles create new opportunities
When you upgrade your plan or bundle additional services, you often qualify for new promotional rates. CenturyLink may offer reduced fees or short-term discounts for customers who bundle internet with home phone or TV streaming add-ons.
Also Read: CenturyLink Internet Plans for Seniors (2025) – Affordable Options
Types of CenturyLink Deals for Existing Customers
Let’s explore some of the most common types of deals existing customers can get.
1. Loyalty or Retention Discounts
CenturyLink often provides monthly bill discounts for customers who have been with them for a long time. These are usually $10–$20 off your regular bill. Sometimes, all it takes is a polite conversation with customer support or the retention department.
2. Free or Discounted Upgrades
If you’ve been on the same speed plan for years, you might qualify for a free speed upgrade or a discounted fiber plan. For example, you could move from a 100 Mbps connection to a 500 Mbps or 940 Mbps plan at little or no extra cost.
3. Waived Fees
Ask about having installation, activation, or equipment rental fees waived. Even if they don’t reduce your monthly rate, removing these extra costs can save you a significant amount over time.
4. Bill Credits
Some customers receive one-time bill credits—like $20–$50 applied to their next statement—simply for staying with CenturyLink or renewing a plan.
5. Bundle Discounts
If you combine CenturyLink internet with another service, such as home phone or streaming, you can often reduce your total monthly bill.
6. Referral Rewards
CenturyLink occasionally rewards loyal users who refer friends or family members. Both you and the person you refer could earn bill credits or cash rewards.
7. Promotional Rate Extensions
If your original sign-up discount is ending, ask if CenturyLink can extend the promotional rate for another term. Many customers have successfully renewed their original rate just by requesting it before the current promotion expires.
How to Negotiate a Better Deal (Step-by-Step Guide)
You don’t need special skills or insider knowledge—just a calm, polite approach and some preparation. Here’s how to get started.
Step 1: Do Your Homework
- Review your current plan, contract, and billing details.
- Check CenturyLink’s website for any new customer offers in your ZIP code.
- Compare prices from local competitors to know your leverage.
Step 2: Contact CenturyLink Support
Call CenturyLink’s customer service number and ask to speak with the retention or loyalty department. These are the teams that handle discounts and special deals for existing users.
Start the conversation by being polite and direct. For example:
“Hi, I’ve been a loyal customer for a while and I noticed that new customers are getting lower prices for similar plans. I’d love to stay with CenturyLink, but is there anything you can do to lower my bill or upgrade my service?”
Step 3: Use Competitor Prices as Leverage
If other internet providers in your area offer similar speeds for less money, mention it. Companies often match or beat competitor pricing to keep you from switching.
Step 4: Ask for Alternative Offers
Even if they can’t lower your bill, you can ask for:
- Free installation or activation
- Equipment lease fee waivers
- Temporary speed upgrades
- One-time account credits
Step 5: Stay Polite but Persistent
If the first representative says “no,” thank them and ask to speak to a supervisor or retention specialist. Different reps may have access to different promotions, so calling again another day can sometimes make a difference.
Step 6: Be Prepared to Cancel (If Necessary)
As a last resort, calmly mention that you’re considering other providers. Many customers receive their best offers right after mentioning potential cancellation.
Also Read: CenturyLink Internet Plans: Speeds, Pricing & How to Choose
Example Conversation (Sample Script)
Here’s an example script you can adapt to your situation:
Customer: Hi, I’ve been using CenturyLink for a few years now and I really like the service. But I saw that new customers in my area are getting lower rates. Could you check if I’m eligible for any loyalty or retention discounts?
Agent: Let me check your account for available offers.
Customer: Great, thank you. If there’s any chance to lower my monthly rate or add a small credit, that would really help. I’d like to stay with CenturyLink if possible.
Agent: I don’t see any automatic discounts right now.
Customer: That’s okay. Could you check if I qualify for a free upgrade or if there’s a retention department I can speak with about available offers?
This polite, confident tone usually gets better results than being demanding or impatient.
Things to Watch Out For
When asking for deals, make sure you understand the details.
1. Temporary Discounts
Some discounts only last for 6–12 months. Always ask how long the rate applies and what your bill will be afterward.
2. Contract Changes
Some offers might renew your contract automatically or lock you into a new term. Ask whether any new agreements are required.
3. Extra Fees
Even with a discount, small fees like taxes or equipment rentals might still apply. Request a full breakdown of your next bill before agreeing.
4. Ineligible Plans
Certain legacy or “price-for-life” plans may not qualify for new discounts. In that case, you might need to switch to a different plan type first.
5. Billing Adjustments
If you make changes mid-billing cycle, double-check that your next statement reflects the updated rate or credit.
Also Read: CenturyLink Bill Pay – How to Pay Your Bill Online, or More
Examples of Successful Negotiations
Example 1: Speed Upgrade Discount
A customer paying $65 per month for 100 Mbps internet called support and mentioned a lower rate available online. After speaking to the retention department, they received a free upgrade to 500 Mbps while keeping the same monthly bill.
Example 2: Bill Credit and Waived Fees
Another customer asked for a loyalty discount after several years with CenturyLink. They received a $20 credit on their next bill and had a $15 modem lease fee waived for six months.
Example 3: Bundle Savings
A long-time user added home phone service to their internet plan and saved $25 per month with a bundle discount.
These examples show that a simple phone call can lead to real savings if you know what to ask for.
Tips for Better Results
- Be Friendly and Calm: Representatives are more likely to help polite customers.
- Time Your Call: Calling near the end of the billing cycle or during slow hours can improve your chances of getting a helpful rep.
- Ask Specific Questions: Instead of saying “Do you have discounts?” ask “What loyalty or retention offers are available for my account?”
- Call Again If Needed: Sometimes, the next agent will have more flexibility or see new offers in the system.
- Take Notes: Write down who you spoke with, what they offered, and when the new rate starts.
- Recheck Every Few Months: Promotions change often. It’s smart to call every 6–12 months to see what’s new.
What to Do if You’re Denied
If CenturyLink doesn’t offer any current deals, don’t give up. You still have a few options:
- Try again later: Promotions change frequently, and your area might get new offers soon.
- Ask for a one-time bill credit: Even a small credit can offset your cost for a month or two.
- Upgrade your plan: Sometimes upgrading to a higher speed unlocks a promotional rate that saves money overall.
- Compare other providers: Use competitor pricing as leverage in your next call.
The key is to stay patient and keep checking for new opportunities.
Final Thoughts
You don’t need to be a negotiation expert to get a better deal from CenturyLink. All it takes is awareness, confidence, and a little persistence.
Remember:
- Always check what’s new in your ZIP code.
- Call politely and ask about loyalty or retention offers.
- Use competitor pricing as leverage.
- Don’t be afraid to ask again if you don’t get results the first time.
Even a small discount or credit adds up over time—and it’s worth the effort to keep more money in your pocket.
FAQs: CenturyLink Deals for Existing Customers
Do existing CenturyLink customers get discounts?
Yes. CenturyLink often provides loyalty or retention discounts to existing customers who contact their support or retention department. These offers may include lower monthly rates, bill credits, waived fees, or free upgrades. You usually need to ask directly since most deals aren’t automatically applied.
How can I ask for a better deal from CenturyLink?
Call the CenturyLink customer service line and politely ask to speak with the loyalty or retention department. Mention that you’ve seen lower prices for new customers or competitors and ask if they can match or improve your rate. Being polite and informed usually leads to better results.
What types of deals can existing customers get?
Existing CenturyLink customers may be eligible for:
- Monthly loyalty discounts ($10–$20 off)
- Free speed upgrades or fiber plan upgrades
- Waived installation or equipment fees
- One-time bill credits
- Bundle discounts with phone or TV services
- Referral rewards for bringing in new customers
Can I get a new customer offer as an existing customer?
Sometimes, yes. If a new promotion becomes available in your ZIP code, CenturyLink may allow current customers to switch to that plan. You might need to call and ask for the upgrade, especially if your account is out of contract or you’re on a flexible month-to-month plan.
What is the CenturyLink loyalty program?
The CenturyLink loyalty program isn’t an official points-based system, but the company has a retention department dedicated to keeping existing customers happy. By contacting them, you can ask for exclusive offers, credits, or plan adjustments designed for long-time users.
Can I get free installation or modem rental as an existing customer?
Yes. Existing customers who renew or upgrade their plans can often have installation, activation, or modem rental fees waived or reduced. These offers vary by region and plan type, so it’s best to ask during your call.
Will I need to sign a new contract to get a deal?
Some retention offers are contract-free, while others may require a short-term agreement (6 or 12 months). Always confirm before accepting any offer so you know if your new rate will automatically renew or expire after a set period.
What if I’m on a “Price for Life” plan—can I still get a discount?
If you’re on a Price for Life plan, you already have a locked-in rate that won’t increase. However, these plans may not qualify for additional discounts. If you’re seeking faster speeds or new features, you might need to switch to a newer plan first.
How often should I check for CenturyLink discounts?
It’s smart to check for new promotions or loyalty offers every 6–12 months. CenturyLink updates its pricing based on region, so calling twice a year can help you stay ahead of changes and get the best value.
What should I do if CenturyLink won’t offer me a deal?
If you’re not eligible for a discount right now, try these options:
- Ask again in a few months—promotions rotate regularly.
- Request a one-time bill credit.
- Upgrade to a plan that includes new customer pricing.
- Compare competitors’ offers to use as leverage next time.
Persistence usually pays off—sometimes it just takes the right timing or the right agent.
Can I cancel CenturyLink without fees if I find a better deal?
That depends on your plan type. If you’re on a month-to-month plan, you can cancel anytime without fees. But if you have a contracted plan, you may face early termination fees. Always ask CenturyLink about your current agreement before canceling.
Do senior citizens or students get special CenturyLink discounts?
CenturyLink occasionally offers targeted discounts for seniors, students, and low-income households through programs like the Affordable Connectivity Program (ACP). These offers can vary by location and eligibility, so it’s best to contact support for current details.
How can I check if there are new deals in my area?
You can check CenturyLink’s website and enter your ZIP code to see local promotions. You can also call their sales or customer service line and ask, “Are there any new promotions or rates available in my ZIP code for existing customers?”
Can I combine multiple CenturyLink deals?
Usually, no. Most discounts can’t be stacked together. For example, if you already have a bundle discount, you may not be eligible for a separate loyalty credit. Always ask which discounts can be combined before accepting an offer.
How long do loyalty discounts last?
Loyalty discounts typically last 6 to 12 months, depending on the offer. You can always call back after it expires to ask for an extension or a new discount. Many customers repeat this process annually to keep their rates low.
